Sweetflower.tn provides flower and gift delivery services in Tunisia, depending on delivery area coverage, product availability, and operational capacity. For specific delivery locations, please contact us before placing your order.

You can place an order directly through our website, or contact us by phone or WhatsApp at +216 28 326 111. Please provide the recipient name, full delivery address, phone number, preferred delivery date, and any message you would like to include with your gift.

Accepted payment methods may vary depending on the order, delivery location, and customer request. Online payments may be processed through secure third-party payment providers. Sweetflower.tn does not store full bank card details on its website.

Delivery time depends on the product, destination, availability, and order confirmation time. Sweetflower.tn makes reasonable efforts to deliver orders on the requested date, but delays may occur due to traffic, weather, recipient unavailability, public holidays, or events beyond our control.

Same-day delivery may be possible for some products and areas, depending on availability and order time. Please contact us by phone or WhatsApp before placing an urgent order.

Yes. Customers may request customized bouquets or floral arrangements depending on available flowers, colors, budget, and occasion. Our team will do its best to prepare an arrangement that matches your request.

Product photos are provided for presentation purposes. Because flowers are natural and seasonal products, the final arrangement may vary slightly depending on flower freshness, size, color shade, seasonality, and local availability. Sweetflower.tn always aims to preserve the general style, value, and quality of the selected product.

If the recipient is unavailable at the time of delivery, Sweetflower.tn may contact the recipient or the customer, leave the order with a trusted person at the delivery address, or reschedule delivery when possible. Additional delivery charges may apply if a second delivery attempt is required.

You may request a change or cancellation by contacting Sweetflower.tn as soon as possible. Because flowers and some gift items are perishable or prepared specifically for each order, changes or cancellations may not be possible once the order has been prepared, dispatched, or delivered.

Sweetflower.tn respects customer privacy and uses customer information only for order processing, delivery, communication, fraud prevention, and customer support. We do not sell, rent, or trade customer personal information.

An invoice or order confirmation may be provided upon request. Please contact us with your order details if you need an invoice for personal or business purposes.